Shipping policy

Processing Times

All orders are made to order and processed within 3-5 business days. Processing times may vary during holidays or periods of high order volume. Please refer to the shop banner for our current processing times before placing your order.

Shipping

Orders are shipped using the shipping method selected at checkout and shipped via USPS.  Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available.

Please note that shipping times are estimates provided by the carrier and are not guaranteed delivery dates. Once an order has been handed over to the shipping carrier, shipping speed and delivery timing are outside of our control.

We are not responsible for delays caused by the shipping carrier, weather, holidays, customs, incorrect or incomplete addresses, or other circumstances outside of our control.

Tracking Information

Tracking information may take some time to update after your package has been accepted by the carrier. If your tracking information does not immediately show movement, please allow a little additional time for the carrier's system to update.

If your package is marked as delivered but you have not received it, please first check around your property, with household members, neighbors, and your local delivery carrier.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs to have the order shipped again.

If you notice an address error shortly after placing your order, please contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that an address can be changed once an order has entered processing.

Lost or Delayed Packages

Once an order has been shipped, it is in the possession of the shipping carrier. While we will always do our best to assist with shipping issues, we cannot guarantee delivery dates or be responsible for carrier delays.

If your package appears to be lost or has experienced an unusual delay, please contact the shipping carrier directly using your tracking information. We are happy to assist with information we have available regarding your shipment.

Damaged Packages

Please inspect your package when it arrives. If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged packaging and item so we can determine the best way to assist you.

Questions

If you have any questions about shipping or need help with an order, please contact us through the store's contact page. We're happy to help whenever we can.

Thank you for supporting our small business!